Returns & Refunds Policy
Effective Date: December 1, 2025
Last Updated: December 1, 2025
1. Our Commitment
We stand behind our products. If you are not satisfied with your purchase, this policy outlines our procedures for returns, exchanges, and refunds.
2. 7-Day Return Window
You have 7 days from the date of delivery to return items for a refund or exchange. The item must be in its original condition: unused, unassembled, undamaged, and with all original packaging and accessories included.
Exceptions:
– **Clearance items:** Non-returnable
– **Personalized products:** Non-returnable (unless defective)
– **Digital products:** Non-returnable once accessed
3. Eligibility Requirements
For an item to be eligible for return, it must meet all the following criteria:
– Purchased directly from our store
– Within the 7-day return period
– In original condition (not used, damaged, or altered)
– Includes all original packaging, tags, manuals, and accessories
– Accompanied by proof of purchase
Non-Returnable Items:
– Opened digital products
– Personal hygiene products (if sealed broken)
– Gift cards
– Products marked “Final Sale”
– Items damaged due to misuse
4. How to Initiate a Return
Step 1: Request Authorization
Email us with:
– Your order number
– Product name
– Reason for return
– Photos of the product (if applicable)
Step 2: Wait for Approval
We will respond within **24-48 hours** with:
– Return Authorization (RMA) number
– Return shipping instructions
Step 3: Package and Ship
1. Place item in original packaging with all accessories
2. Include the RMA number inside
3. Ship to provided address
4. Keep your tracking number
5. Return Shipping Cost
| Return Reason | Who Pays Shipping? |
| **Defective/Damaged Item** | We pay |
| **Wrong Item Shipped** | We pay |
| **Change of Mind** | You pay |
| **Incompatible/Doesn’t Fit** | You pay |
6. Refund Processing
Timeline:
– **Inspection:** 2-3 business days after receipt
– **Refund Issued:** Within 5 business days after approval
– **Funds Appear:** 5-10 business days depending on payment method
Refund Methods:
– Original payment method
– Store credit (issued immediately)
Partial Refunds May Be Issued For:
– Missing accessories or packaging
7. Exchanges
For a Different Size/Color:
1. Return the original item following standard procedure
2. Place a new order for the desired item
### **For Defective Replacement:**
1. We will ship replacement after receiving return
2. Return must be completed within 7 days
## **8. Damaged or Defective Items**
### **If Your Item Arrives Damaged:**
1. Take photos of the damage
2. Contact us within 48 hours of delivery
3. We will arrange replacement or refund
## **9. Restocking Fees**
Most items have **no restocking fee**. However, a **15% restocking fee** may apply to:
– Electronics opened from sealed packaging
– Large items (over 10kg/22lbs)
– Quantity returns (10+ units)
We will notify you of any restocking fees before processing.
## **10. International Returns**
### **For Customers Outside the USA:**
– Return to provided international address
– Use tracked shipping
– Customs forms must be marked “RETURN FOR REFUND” with $0 value
– Return shipping costs are customer’s responsibility unless defective
### **Duties and Taxes:**
– Refunds include product price and shipping paid
– Import duties and taxes are not refundable
## **11. Lost Returns**
– Use tracking for all returns
– We are not responsible for returns lost in transit
– If return is lost, file claim with shipping carrier
## **12. Warranty Returns**
### **Manufacturer’s Warranty:**
Most products include a **1-year manufacturer’s warranty** covering defects.
### **Warranty Claim Process:**
1. Contact support with proof of purchase
2. We will troubleshoot or authorize return
3. If covered: repair, replace, or refund at our discretion
## **13. Holiday Return Extension**
Purchases made between **November 25 and December 25** may be returned until **January 7**. Standard return conditions apply.
## **14. Return Status**
Track your return through your shipping carrier. We will email you at key stages:
– Return authorized
– Return received
– Refund issued
## **15. Inspection Process**
All returns undergo inspection for:
– Complete contents
– Original condition
– Functionality (if applicable)
You will be notified if item doesn’t meet return criteria.
## **16. Non-Returnable Situations**
We cannot accept returns if:
– 7-day window has expired
– Product shows signs of misuse
– Serial number is altered
– Item is incomplete
– Hygiene product seal is broken
## **17. Refused Returns**
Returns may be refused if:
– No RMA number included
– Contains non-store merchandise
– Hazardous materials included
– Incomplete address
## **18. Customer Responsibilities**
When returning, you are responsible for:
– Ensuring item meets return criteria
– Proper packaging
– Including all original items
– Removing personal data from devices
– Paying return shipping (unless we cover it)
## **19. Store Credit Option**
Instead of refund, you may choose:
– Instant store credit
– Digital gift card
– Store credit never expires
## **20. Bulk Returns**
Different policies apply for orders of 10+ units:
– **Restocking fee:** 25%
– **Return window:** 7 days
– **Condition:** Unopened cases only
– Requires pre-authorization
## **21. Policy Changes**
We may update this policy at any time.
## **22. Contact Information**
**Email:** support@luxfinds.store
**Response Time:** 24-48 hours
## **23. Additional Rights**
### **EU/UK Customers:**
You have 14 days to cancel your order for any reason under consumer laws.
### **Australian Customers:**
Australian Consumer Law provides guarantees.
These legal rights are in addition to our return policy.
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**Need Help?**
Email us with any return questions.
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*This policy is designed to be fair and compliant with consumer protection laws.*